Tech Support Terms of Use

Wise Guy Solutions, LLC · Updated October 31, 2026 · Version 2026-10-31

These terms cover WGS AI-assisted support and technician-led support. Creating an account is free. It does not authorize payment.

What we help with

We help with computers, websites, personal technology and smart appliances. AI guidance is limited to setup, settings, connections and safe troubleshooting. Do not use it for disassembly, internal repairs, reverse engineering or bypassing safety or security protections. AI can be wrong; stop if a step seems unsafe and ask a technician. No particular repair or outcome is guaranteed.

Your account

Provide your first and last name and a valid email, verify your email, and protect your sign-in information. Use the available security options and keep single-use recovery codes private. Testing may allow you to preview security setup without completing it; this does not unlock protected payments or paid AI sessions. Technician and client roles are separate unless an authorized WGS associate or administrator grants an exception.

AI-assisted support

The current offer is $0.99 for one 60-minute session. You authorize one payment at checkout. The timer starts when you choose Start session; access ends when the hour expires. There is no automatic renewal or second session charge. A new session requires a separate purchase. Test previews and simulated verification codes are clearly marked; they are not live services or working sign-in codes.

Technician-led support

The initial consultation is free. Technicians set their hourly rates. Review and accept the technician's quote, first-hour minimum and WGS lead fee before paying. The current limited-time customer lead fee is $4.99, reduced from $39.99. Later rate changes do not alter your accepted quote. Technicians may reduce billable time after the first-hour minimum. Final service time and pricing require both parties' approval before the service charge. All payments and technician payouts go through WGS using Stripe; do not send payment directly to a technician.

Scheduling and service area

Requested times are not confirmed appointments. WGS must confirm availability. Current scheduling hours are 9 AM–5 PM Mountain Time daily, in 30-minute slots. Verify scheduling emails within 15 minutes when instructed. Chat links open up to 15 minutes before a confirmed appointment. B2B and in-home service available in Colorado Springs, CO only; other requests depend on service eligibility and availability.

Photos, consultations and privacy

Only upload photos you are authorized to share. Avoid passwords, security codes and unnecessary personal information. AI photo checks are advisory; unclear or suspicious photos require human review and do not prove identity, ownership or wrongdoing. Video or agreement recording requires separate consent; accepting these terms alone does not authorize recording. SMS consent is separate. SMS is awaiting carrier approval; the EIN waiting period ends November 26, 2026, and review may take longer. AI questions and photos submitted for AI checks may be processed by OpenAI; research may use official support sources. See the WGS Privacy Policy for more information.

Payments and help

Stripe handles card details; WGS does not store raw card numbers. Test mode uses test cards and does not authorize live charges. Ask WGS about cancellations, billing problems, interrupted sessions or refunds before purchasing another session; do not assume a refund has been approved. Any payment authorization or promotion shown at checkout must be reviewed there. These terms do not remove rights you have under applicable law.

Questions? Contact Wise Guy Solutions or email [email protected].

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